I. Please confirm the character name before trade.Check the character name provided with the character name in-game beforehand. II. Should you suspect any character trying to act as an Thgoods trading character, please kindly use the '/ignore' command(i.e. /ignore swindler) to prevent any complications and during the trade with our trading character. III. Should any problems occur before/during/after the trade, the screenshots taken will be used as proof to review the situation. Should the screenshots provided be inconclusive (not according to the guidelines shown above), complaints will not be entertained.The above guidelines are to ensure that all trade goes on smoothly without any problems from scammers posing as our trading characters. Please do follow the guidelnes above to take the necessary screenshots.Thank you!